Terms & Conditions
TERMS AND CONDITIONS OF SALE
These are the terms and conditions of sale Slim Disc Ltd whose registered office is at
unit 2, Horton Wood 32, Telford, TF1 7EU. These terms, together with any Special
Conditions (as defined below) will apply to all your purchases of Goods and Services,
whether you are ordering online, by telephone or by mail. Please read this document
carefully after printing before placing your order.
We may change these terms from time to time. Please check them before you make
1 DEFINITIONS AND INTERPRETATIONS
1.1 In these conditions:-
- 1.1.1 “Consumer” means any customer who is purchasing outside the course of his
or her business or trade;
- 1.1.2 “you” means the Consumer or any other person or organisation submitting an
order for Goods;
- 1.1.3 “Goods” means goods to be supplied under these conditions;
- 1.1.4 “Services” means the services to be supplied under these conditions;
- 1.1.5 “Special Conditions” means conditions relating to specific Goods or Services
supplied under these conditions;
- 1.1.6 “Party” means either you or us; “Parties” means you and us;
- 1.1.7 "Writing" means letter, or email.
1.2 The contract for the supply of Goods and/or Services (“Contract”) will be formed when
we accept your order.
1.3 These conditions and any matters referred to on our order acknowledgement
(as appropriate) form the entire understanding between you and us and supersede
any prior promises, representations (unless fraudulent) or undertakings.
1.4 Any omission or error in any sales literature, web page or site, order form, price list,
order acknowledgement, despatch note, invoice or other document issued by us may be
corrected by us without liability.
1.5 Subject to any Special Conditions, the provisions of the Contracts (Rights of Third
Parties) Act 1999 are expressly excluded from the Contract of Sale so that no third party
may claim any rights under this contract.
1.6 These terms and conditions and any Special Conditions do not apply to any sales
by third parties. Sales by third parties shall be subject to that third parties terms and
conditions (if applicable). You should read any third party terms and conditions prior to
placing your order. You acknowledge and accept that we have no responsibility for and
shall have no liability to you in respect of any sales by third parties on our website.
2.1 If the Goods which you purchase from us are faulty or do not do what we say in
Writing that they will do, you should notify us in writing within 28 days of delivery.
We will examine the Goods and, if the Goods are faulty or do not do what we say
in Writing that they will do, we will, at our option, either replace the defective Goods
or refund the price of the defective Goods.
2.2 The warranty in 2.1 above does not apply to faults which have been caused by
your mis-use and/or neglect of the Goods or by accidents caused while the Goods
are in your possession.
2.3 Where you return Goods under condition 2.1, we will pay for the delivery of any
replacement Goods to you and will, where you have returned Goods to us within 28
days of delivery, reimburse your reasonable postage costs in returning the Goods.
We will not be liable for any delivery costs where you are not entitled to return the
Goods to us under these conditions or by law.
2.4 You must return all Goods to us in their original packaging in the same condition
as you bought them.
2.5 We will supply the Goods which you purchase from us with reasonable skill and care.
2.6 If the Goods which you purchase from us are not in accordance with clause 2.5,
above, or do not do what we say in Writing that they will do, you should notify us in
Writing within 28 days of their supply or within a reasonable time from their supply
for defects which are not apparent to you following the provision of the Goods. If the
Goods are not in compliance with clause 2.5 above, or do not do what we say in
Writing that they will do, we will either remedy the defect in question, re-supply the
defective Goods or refund the price (or a proportionate part of the price) of the
defective Goods (or proportionate part of the Goods).
2.7 Under normal use, we guarantee our goods for a period of 12 months from
3 LIMITATION OF LIABILITY
3.1 We will not be liable to you by way of representation (unless fraudulent), common
law duty or under any express or implied term of the Contract for:
3.1.1 any losses which are not reasonably foreseeable by both Parties when the Contact
of Sale is formed arising in connection with the supply of Goods and/or Services or their
use by you;
- 3.1.2 any losses which are not caused by any breach by us; and/or
- 3.1.3 business or trade losses.
3.2 Subject to condition 3.3 below, our entire liability in connection with the Contract will
not exceed the purchase price of the Goods or Services to which the claim relates.
3.3 Nothing in this Contract shall limit our liability to you for death or personal injury
resulting from our negligence or that of our employees, agents or subcontractors nor
for any other matter which by law cannot be excluded.
4.1 The price for the Goods and/or Services is stated on our order acknowledgement
(as appropriate). All prices shown on the site are in pounds sterling and are inclusive
of VAT and are correct at the time of placing your order.
4.2 We may vary the prices where the cost to us of manufacturing or supplying the
Goods is increased or decrease the price during special offers or promotions. Such
promotions or price alterations may be put in place at anytime without notice.
5.1 The price of the product (which includes VAT) will be the price indicated on the
order pages when you placed your order. We take all reasonable care to ensure that
the price of product advised to you is correct. However please see condition 5.2 for
what happens if we discover an error in the price of the product you order.
5.2 It is always possible that, despite our best efforts, some of the products we sell
may be incorrectly priced. We will normally check prices before accepting your order
so that, where the product's correct price at your order date is less than our stated
price at your order date, we will charge the lower amount. If the correct price at your
order date is higher than the price stated, we will contact you for your instructions
before we accept your order.
5.3 All payments should be made via our website by Mastercard, Visa and/or Maestro,
or Paypal. We do not accept cash or cheques.
5.4 Unless we agree otherwise in Writing, you must pay for Goods and Services prior to
the despatch of the Goods or Services to you by such means as we may notify you of
on our website.
5.5 Where you do not make any payment to us under the Sales Contract within 72 hours
of you placing the order online we will treat the order as cancelled.
6.1 Whilst we try to keep our website up to date, stock availability information is subject to
change and this may impact upon the delivery of the Goods to you. In the event that you
place and order with us for Goods that are temporarily out of stock, we will notify you within
72 hours that the Goods are out of stock and the inform you of a date on which the Goods
will be delivered to you or when the Goods become available.
6.2 We will deliver the Goods to the place designated by you in the accepted order during
normal business hours.
6.3 Unless otherwise expressly agreed in writing, any delivery date or time specified by us
in any despatch note or otherwise is a best estimate only and we will not be liable to you fo
any loss or damage sustained by you if we fail to meet that time scale.
6.4 If you have any queries relating to the delivery of your Goods, or in the event of non-
delivery, please contact us. To help us trace your order, please contact us within 30 days
from the date of your order. Please be aware that for all standard deliveries within the UK,
we use the Royal Mail. Royal Mail does not currently investigate non-delivery of items prior
to 14 working days from the date of despatch. When using our carriers we will be able to
track parcels and investigate non deliveries and obtain answers or resolutions within 15
days of expected delivery
6.5 The costs of delivery will be as displayed to you on our website.
7 RISK AND TITLE
7.1 The risk for damage to the Goods will pass to you upon delivery.
7.2 Title to the Goods will not pass to you until we have received payment in full
for the Goods.
8 DAMAGE OR LOSS IN TRANSIT
8.1 We shall replace, free of charge, any Goods damaged or lost in transit where
delivery has been made by our carrier, provided that you give us written
notification of such damage or loss within 7 days of the date of our invoice (so that
we may comply with our carrier’s conditions of carriage).
In the event of a claim for damaged goods, we will need to see the goods. You will
be required to ship the damaged goods back to us.
Goods are not classed as lost by Royal Mail until 14 days after expected delivery date,
Goods are not classed as lost by our carriers until 7 days after expected delivery date.
8.2 Replacement goods cannot be shipped out until the 7 or 14 days rule in section 8.1
9.1 Where we have put drawings, photographs, illustrations, specifications,
performance data, dimensions and the like in sales literature, on web pages
or other documentation, we believe they are accurate. However, you should
not take them to be a description of the Goods or representations made by
us and we do not warrant that they are accurate.
9.2 You should check specifications and any description of the Goods prior
to making an order. You acknowledge and accept that the specification and
any description relating to Goods may be changed by us at any time up to
delivery. We will not be liable to you (whether in contract, tort, negligence or
otherwise and howsoever arising) for any loss or damage suffered in connection
with any change. We will use our reasonable endeavours to advise you of any
such impending change as soon as we are able or upon our receiving notice of
the same (as appropriate). If you are a Consumer, you may cancel the Contract
according to your rights set out in condition 10, below.
10 YOUR RIGHT OF CANCELLATION
10.1 This condition 10 applies to Consumers only.
10.2 Under the United Kingdom’s the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 , you have the right
to cancel the Contract for the purchase of any of the Goods and/or the supply
of the Services within 14 working days of delivery (in respect of Goods).
A working day is any day other than weekends and bank or other public
holidays. We will be happy to exchange the Goods or provide you with a full
refund for the price of the Goods within 14 days we receive the product back
from you, or the day you provide evidence to us that you have sent the
product back to us, provided that, where delivery has taken place, you have
returned the Goods to us in the same condition that they were delivered.
In all other cases, refunds will be made within 14 days of us receiving your
notification that you wish to cancel the Contract. Any refund due to you
following cancellation shall be made within 14 days of us receiving your
notification that you wish to cancel. You may contact us through any of the
following methods to confirm that you wish to cancel the Contract:
(a) Phone or email. Call customer services on the telephone number published
on our website or email us via the contact page of this website. Please provide
your name, home address, details of the order (order / invoice number) and your
phone number and email address.
10.3 This right of return is in addition to any other rights, warranties or conditions
available to you. (For example, there are terms implied into our Contract with you
under Consumer Rights Act 2015 which we cannot exclude.)
10.4 If you exercise your right of cancellation after the Goods have been delivered
to you, please package any Goods securely in the original packaging
and return to the address noted in the order confirmation. We require that you
use a recorded delivery service. Please note that you will be responsible
for the costs of returning the Goods to us unless we delivered the items to you in
error or the Goods are faulty. If you do not return the Goods as required we may
charge you a sum not exceeding the direct costs of recovering the Goods.
11 DELAY OR FAILURE TO PERFORM
11.1 We shall not be liable to you if we are prevented or delayed in the performing
of any obligations to you if this is due to any cause beyond our reasonable control
including: an act of God, explosion, flood, fire or accident; war or civil disturbance;
strike, industrial action or stoppages of work; any form of government intervention;
a third party act or omission; failure by you to give us a correct delivery address or
any failure by you to notify us of a change of address.
12.1 When using our website, we may provide links to other, third party websites
on our website. These links are for your information only and do not constitute any
endorsement of any third party products, services or information and you acknowledge
and accept that any reliance upon such information shall be at your own risk.
12.2 All intellectual property in the Goods and Services (including, without limitation,
any information, documentation and/or materials produced in connection with the Goods
or Services) are and shall remain fully vested in us. Nothing in these conditions or any
Special Conditions shall grant to you any rights to, or in, patents, copyrights, database
rights, trade secrets, trade names, trade marks (whether registered or unregistered), or
any other rights or licences in respect of the Goods or Services.
12.3 We shall process your data in accordance with the Data Protection Act 1998.
12.4 These terms are governed by English law and you can bring legal proceedings
in respect of the products in the English courts.
12.5 No waiver by us of any breach of the Contract by you is considered as a waiver
of any subsequent breach of the same or any other provision.
12.6 The views and/or opinions expressed by any of our employees (including, without
limitation, any training personnel) during the provision of the Goods or Services (or otherwise)
may not represent our views and/or opinions and we shall have no liability to you or any third
party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss,
damage, suffering, costs and/or expenses incurred resulting from the expression of such
views and/or opinions by our employees.
12.7 If you have any questions or complaints about the Goods or Services, please contact
customer services by telephone or via the contact form available on this website. We will
acknowledge your complaint within seven working days and you can expect a full response
within 21 days.
Your key legal rights where you are purchasing as a Consumer
This is a summary of your key legal rights where you are purchasing as a Consumer.
These are subject to certain exceptions. For detailed information please visit the Citizens
Advice website www.adviceguide.org.uk
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of
satisfactory quality. During the expected life of your product your legal rights entitle you
to the following:
- up to 30 days: if your item is faulty, then you can get a refund.
- up to six months: if your faulty item can't be repaired or replaced, then you're entitled
to a full refund, in most cases.
- If your product is digital content, for example a subscription for access to digital
information, the Consumer Rights Act 2015 says digital content must be as described,
fit for purpose and of satisfactory quality:
- if your digital content is faulty, you're entitled to a repair or a replacement.
- if the fault can't be fixed within a reasonable time, or without causing you significant
inconvenience, you can get some or all of your money back if you can show the fault
has damaged your device and we haven't used reasonable care and skill, you may
be entitled to a repair or compensation
- If your product is services, the Consumer Rights Act 2015 says:
- you can ask us to repeat or fix a service if it's not carried out with reasonable care
and skill, or get some money back if we can't fix it.
- if you haven't agreed a price upfront, what you're asked to pay must be reasonable.
- if you haven't agreed a time upfront, it must be carried out within a reasonable time.